Application Service
Application engineers and system engineers perform application service. Application engineers offer application support for materials and processes. They both also provide advice and assistance for equipment installed on systems.
By working closely with our customers, system engineers produce mechanical, electrical, electronic and software solutions and create projects related to polyurethane/silicon dispensing technology. They perform installation, testing and commissioning of systems and offer assistance to improve the performance of existing systems.
Maintenance and Repair
When a device or machine are received at our facility or inspected onsite, our customers are informed about estimated cost for maintenance and repair. Maintenance and repair for standard products is completed as soon as possible in order not to interrupt our customer’s production. Products under warranty have priority in maintenance and repair work schedule.
Maintenance Options
1- Under warranty
Warranty period is valid for material and workmanship and limited to 24 months for a 1-shift operation. During warranty period, workmanship and material is provided by Robotek.
2- Contractual
Robotek offers technical support and consultation services on a contract base. Our customers may choose this option for periodic and preventive maintenance services. Some of advantages with contractual maintenance services are;
3- Pay per hour
Pay per hour maintenance option is also available for service requirements in our facilities or on site.